Applications are solicited from suitably qualified and experienced persons to fill in the position of IT Support Officer that has arisen at our Msasa Branch on permanent basis.

Reports to: IT & Projects Manager

Qualifications, Knowledge and Experience

• A Bachelor’s Degree in Information Technology (IT) or equivalent qualification.
• Minimum of 5 years’ experience in information technology
• Strong coordination and planning skills
• Certification in ITIL will be an added advantage
• Sound knowledge of CISCO, Windows Server Administration, Hyper V and Fortinet
• Have a valid Driver’s License

Duties Include

• Provide support to users ca all hardware and software related problems as FIRST LIASON with prompt escalation of unresolved calls to Level 2 within agreed timeframe.
• Managing of user calls (including SAP related problems) received from the users requesting assistance.
• Train users om proper use of computer equipment and standard applications eg. familiarization of SAP, M-Files, Microsoft Office Applications, Service Desk usage and any other application supported by the IT department.
• Check that business systems are fully operational throughout each business day.
• Assist in “month end” processes at each month end date as scheduled and as assigned.
• Ensure critical IT equipment is secure, always protected, running satisfactorily and that ‘backups are carried out per standard procedure.
• Monitor computer equipment to ensure that no unlicensed or pirated software is in use and report any breach to the Systems Administrator.
• Ensure Dealer network integration applications are up to date and that a register is maintained for management and control.
• Assist in the backend development of the Toyota website, intranet portal and e- commerce processes with other departments.
• Share with the team, issues of IT developments. latest technologies. projects, and opportunities for technological innovations that will improve organizational processes.