Saint-Gobain with its rich history of over 350 years is the world leader in the habitat and construction market. We design, manufacture and distribute high-performance building materials providing innovative solutions to the challenges of growth, energy efficiency and environmental protection. Saint-Gobain operates in 65 countries and has more than 170,000 employees and has obtained ‘’Top Employer Global 2016’’ certification. Gyproc is the leading interior building solutions group, Gyproc manufactures lightweight building materials and energy conserving Rhino Board for all interior lining.

Job Purpose

To co-ordinate the internal sales activity within the Exports department, including the processing of quotations, orders and purchase requisitions as well as to liaise with freight forwarders and other stakeholders in expediting cross border and sea freight orders

Key responsibilities :

To respond quickly and efficiently to all incoming sales enquiries via telephone or email.

To follow-up on all queries’, preparing proposals where necessary.

Processing of Customer Quotes and Orders

Liaising with FWD Agents and Shipping companies re: loadings

Transport planning and liaising with the warehouse for packing of containers and loading of Trucks

Finalising shipping and Clearing documents with all stakeholders

Contracting and raising requisitions for booking of trucks and containers

To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.

Update of tracking system to ensure efficient tracking of vehicles en route to customers, and providing weekly report/feedback to customers.

To coordinate and direct customer service activities such as Claims, Accounts related queries, pricing.

Qualifications required:

National Diploma in Business/ relevant field

Market Related qualification i.e. Shipping International Trade will be an added advantage

Knowledge and Skills .

3 years’ experience in a co-ordinator/administrator role in an internal sales environment.

Must be Fluent in English

Service industry experience with emphasis on commercial sales

Customer Service experience is essential

Working knowledge of an ERP system (SAP)

Knowledge of MS Office

Strong numeracy skills

Attention to detail

Good team working skills

Ability to identify and resolve problems and put forward recommendations

Adherence and awareness of internal controls

Ability to prioritise workload, resources and manage time

Ability to write and communicate business trends and recommendations in a structured professional manner

Good planning and organisational skills to ensure workloads are managed effectively

A good understanding of import and exports transportation principles

Relationship management capability and ability to interact at all levels

To provide input and ideas into divisional initiatives and subsequently promote these initiatives and monitor responses

To work closely with external customers and vendors

Ensure that stock is secured and inventory is managed efficiently and accurately to ensure that there is always availability of stock