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Information Technology Support Officer

Posted in I.C.T

A local company

Job Type

Full Time

Location

Zimbabwe

Description :



Job Title: - IT Support Officer



Job Purpose:


Monitoring and maintaining the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.


Reports to: IT Administrator



Major Functions/Accountabilities:


IT support.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

Administration of servers, LANs, WANs, Sage Evolution ERP, Service Desk, and business productivity software.

Procuring ICT equipment appropriate for intended job.

Log all user incidents /problems through Service desk system.

Timely resolution of raised tickets and escalate issues timeously.

Support remote users and depots through remote support tools.

Train/facilitate employees on new and existing systems.

Ensure physical and logical security of servers, personal computers, wireless access points.

Managing and monitoring daily and weekly local and remote backups.

Ensuring power backup for all critical IT equipment like servers and routers.

Basic hardware maintenance.



Skills and Competencies:


Sage Evolution Administration

Email Administration

Microsoft 365

Sophos/Cyberoam administration

Comfortable with SQL

Active Directory Admin



Computer proficiency:


Excellent computer skills, particularly Microsoft Excel, Power Point and experience with Sage Evolution.



Salary:


Negotiable



Location:


Harare based but incumbent will be expected to travel to Mutare, Bulawayo, Burma Valley & Nyamagaya (Nyanga) for Information Technology Support

Experience:


Minimum of 2 years’ relevant experience in an FMCG environment.

Qualifications:


The ideal applicant should possess the following minimum qualifications.

Degree or Diploma in Computer Science/Information Technology.

CCNA/Microsoft Certification or working towards the certification is an added advantage.

2 years relevant experience.



KPI & Measure



Infrastructure


Systems uptime, innovation


Support


Tickets resolution turnaround time




Disaster Recovery


Backup routines and Downtime period




Administration


Systems Integrity


Security


100 % Threats mitigation techniques application on all servers and workstations






To apply

Applications: -







Interested persons who meet the above specifications should send their applications supported by a concise CV by the 9th of May 2021 to: itsupportofficer@matanuska.co.zw






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