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Information Technology (IT) Intern

Posted in I.C.T

FHI 360 Company Location

Job Type

Full Time

Location

Zimbabwe

Description :

Position Summary:

Assist the Snr IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system. In general, free the Snr IT Officer from some of the day to day issues so he/she can focus on larger projects and IT initiatives.

Duties and Responsibilities:

  • Perform routine PC maintenance and updates for performance efficiency
  • Supervise and process help desk support requests
  • Assist in maintaining Internet service, firewalls, and telephone systems       
  • Initiate process improvements to better answer user demands
  • Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
  • Provide technical assistance to office staffs as needed.   
  • Assist in software and hardware upgrades 
  • Add or update workstations for office staffs
  • Any other duties as assigned

Knowledge, skills and abilities

  • Ability to troubleshoot common hardware/software issues
  • Ability to meet deadlines and adjust to changing priorities
  • Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
  • Ability to quickly gain new skills and knowledge when faced with new challenges.
  • Proficient in Microsoft Office 2016, Windows 7, And Windows 10 in a domain environment
  • Some familiarity with confidentiality requirements in a pseudo medical setting
  • Attention to detail
  • Excellent verbal and written communication skills

Qualifications and Experience:

  • HND/Graduate student in an IT field with at least two-years learning experience in computer systems operations
  • Knowledgeable in MS Active Directory structure
  • Software installations, backup and archive
  • Hardware and software troubleshooting
  • Printer and system maintenance

To apply click HERE


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