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Head of Client Services
Posted in Other
2 years ago
Description :
Head of Client Services
Closing on: Jan 30, 2022
Our client is looking to take on a capable incumbent to fill the role of Head of Client Services.
- Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managers.
- Ensure that company policies and procedures are introduced, understood, documented and followed by department staff.
- Develop strong internal relationships with managers in other departments to ensure that client needs are prioritized appropriately across the organization
- Develop and implement metrics and goals for individual staff members that contribute to departmental and company objectives.
- Track, measure, and report on department and individual staff performance to senior management according to company policies and guidelines.
- Actively participate in and contribute to corporate initiatives, projects, and committees as assigned.
- Enhance existing strategic relationships to achieve growth and profitability goals and identify
- and refer new potential strategic partnerships to senior management and sales.
- Assist client services staff to gain influence within existing accounts and access to the executive decision
- makers for the long-term profitable retention of clients.
- Lead the strategic planning for strategic clients including education on best practices
- Achieve retention and profitability goals with strategic partners and overall book of business.
- Support client services staff to lead customer reporting activities to ensure designated targets are met and
- delivered timely and accurately.
- Maintain knowledge of current events and engage strategic partners proactive with direct or indirect
- industry changes which impact their business.
- Lead Client Services team on strategic planning and meetings to ensure retention of clients and business
- partners ..
- Perform other duties as assigned.
- Must have a personable character and be prepared to work 4pm to 1am CAT.
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