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Head of Client Services

Posted in Other

Local company

Job Type

Full Time



Description :

Head of Client Services

Closing on: Jan 30, 2022

Our client is looking to take on a capable incumbent to fill the role of Head of Client Services.

  • Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managers.
  • Ensure that company policies and procedures are introduced, understood, documented and followed by department staff.
  • Develop strong internal relationships with managers in other departments to ensure that client needs are prioritized appropriately across the organization
  • Develop and implement metrics and goals for individual staff members that contribute to departmental and company objectives.
  • Track, measure, and report on department and individual staff performance to senior management according to company policies and guidelines.
  • Actively participate in and contribute to corporate initiatives, projects, and committees as assigned.
  • Enhance existing strategic relationships to achieve growth and profitability goals and identify
  • and refer new potential strategic partnerships to senior management and sales.
  • Assist client services staff to gain influence within existing accounts and access to the executive decision
  • makers for the long-term profitable retention of clients.
  • Lead the strategic planning for strategic clients including education on best practices
  • Achieve retention and profitability goals with strategic partners and overall book of business.
  • Support client services staff to lead customer reporting activities to ensure designated targets are met and
  • delivered timely and accurately.
  • Maintain knowledge of current events and engage strategic partners proactive with direct or indirect
  • industry changes which impact their business.
  • Lead Client Services team on strategic planning and meetings to ensure retention of clients and business
  • partners ..
  • Perform other duties as assigned.
  • Must have a personable character and be prepared to work 4pm to 1am CAT.

To apply

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