· Manage all courier orders for dispatch, delivery, tracking of orders till goods receipt by customers. Fair knowledge of logistics supply chains will be critical.

· Respond to routine customer inquiries via e-mail and telephone; Customer service experience is key;

· Identify non-routine customer inquiries and escalate as appropriate;

· Business development and marketing: participate in marketing activities and business growth against set targets.

· Financial administration: book-keeping, stock control, receipts, payments, creditors, debtors, etc.

· Uploading of new product lines on eCommerce and social media platforms;

· Monitor listings and take action on under-performing product lines;

· Resolve missing/damaged items or returns queries;

· Provide advice to customers both by email, face-to-face, and by phone.

· Place stock orders and administer warranty claims with suppliers.