NB: This is a Volunteer Position (Unpaid Position - Job position may convert to full time paid position after probation period is over)

eCommerce Sales & Logistics Coordinator

We are seeking an experienced professional to coordinate sales and logistical operations in support of a thriving E-commerce business. Order fulfillment experience is required, and crucial to the role. Through multiple websites we have a surging traffic of vendors and customers. Our customers range from Companies to Government, Education and Commercial Enterprises.

Job Description

The eCommerce Sales & Logistics Coordinator will be responsible for fulfillment activities, online sales and customer support. This individual will work closely with the Sales Team, Vendor Partners and Shipping Services Suppliers to support smooth and efficient operations. Position reports to Sales and Operations Manager.

Telecommunications, electronics industry experience is preferred.

Duties & Responsibilities

Manage e-commerce order processing and inventory fulfillment.

Accurately process customer quotes and sales orders.

Monitor and investigate all orders to minimize fraud.

Provide exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving customer concerns.

Proactively identify operational problems, suggest solutions, and independently resolve issues.

Interact routinely (telephone and email) with Customers, Sales Team, Vendors and Warehouses.

Analyze data to monitor performance and plan improvements and demand.

Develop new business opportunities, solve logistical problems and produce new solutions.

Process Return Merchandise Authorizations.

Assist in website updates.

Education & Experience

Bachelor's Degree in related field or equivalent experience.

Must have at least 2 years of experience in order fulfillment, ecommerce and sales.

Experience with order management and shipping software is a plus.

High proficiency in computer and internet use including Microsoft Office.

Must have excellent written, verbal and math skills.

A professional who is results driven, a self-starter, customer-focused and resilient.

Must be a team player and able to work with others.

Must have their own personal laptop and access to strong Wifi connection at home..

Salary/Benefits

The salary for this position will be depending on the level of experience and includes monthly performance bonus.

Business casual and friendly work environment.

Opportunity to advance into a senior level role with a fast growing company.

Company's website:

www.Neshes.com

Education:

Bachelor's Degree in related field or equivalent experience.

Ideal Candidates Must:

Have Personal laptop

Have Wifi at home

Be flexible in working rotational shifts

Benefits:

After completing our volunteer program, there is a possibility of gaining full time employment with Neshes Technologies Pvt Ltd.

T&C apply

Neshes Technologies Pvt Ltd is a leading SAAS company supporting licensed and private channels. We collaborate with some of the most widely recognized brand and retail partners in the world. We are seeking skilled candidates who are excited to join this amazing team!

We Believe in Great Brands: Our goal is to translate the brand story into a product that is as innovative and distinctive as the brand itself.

Creative Culture: Our team brings to our brand partners a unique mix of creative product design solutions paired with merchandising expertise. We believe innovation comes from a diversity of creative ideas.

We are the Market: Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.

Learn more about our company website on www.neshes.com

Work Type:

Work Remotely:

Temporarily due to COVID-19

COVID-19 Precaution(s):

Remote interview process

Personal protective equipment provided or required

Plastic shield at work stations

Temperature screenings

Social distancing guidelines in place

Virtual meetings

Sanitizing, disinfecting, or cleaning procedures in place