Documentation and Knowledge Management Officer: Bantwana Zimbabwe

Deadline: 19 April 2022

Location: Harare

About

Bantwana Zimbabwe is a registered Private Voluntary Organization (PVO 35/20) with a proven track record of designing and implementing successful interventions for vulnerable children, youth, Adolescent Girls and Young Women in Zimbabwe. We design and implement scalable community-based models of service provision in health, education, child protection and economic strengthening, working closely consultation with national stakeholders, including the Department of Social Development (DSD), the multi-sectoral OVC Working Party of Officials, and other key ministries. To that end BZ is recruiting to fill the following positions for an upcoming UNICEF-supported project aimed at increasing the functionality of the National Case Management System through strengthening of the social service workforce and child protection structures in the provision of essential child protection services.

Responsibilities

Develop and implement a documentation and knowledge management strategy for the social services workforce; Work collaboratively with program staff to identify, and prioritize types of knowledge to develop and capture; Work closely with the MEAL Coordinator to support the collection of data / findings for documentation of best practices and lessons learned for child protection programs; Work with provincial and district DSD social work force to produce success stories on the project; Document project implementation and develop human interest stories, including production of quality photos and videos; Work with the Programs team and DSD colleagues to determine how to best share knowledge to both internal and external stakeholders/audiences, including print and electronic information; Support innovative approaches and good practices to build the capacity of partners and stakeholders and to support the implementation, monitoring, and delivery of concrete and sustainable program results; Work with Child Protection Technical Assistant Officers and M&E to review trends, challenges, and best practices for program improvement; Analyze gaps and strengths in the current knowledge management systems for the social service workforce and come up with innovative recommendations for plugging identified gaps and sharing best practices; Support the development of project quarterly and annual reports; Support the development of proposals, budgets, and work plans for child protection programmes; Support the development of content for child protection e-learning platform; Support completion of key deliverables in the departmental work plan.

Qualifications, experience and key competencies required

Advanced degree in any of the social sciences, communications, or any related field; Minimal working experience of 3 years in knowledge management, documentation, communication, network facilitation or related field; Experience in the usage of computers and office software packages (MS office), experience in handling of web-based management system and IT tools for knowledge management; Demonstrated experience working with government departments and ministries; Demonstrated commitment to creating a learning culture; Ability and willingness to dramatically change work practices and hours; Competencies and proven experience in developing and / utilization of evidence and knowledge management systems and tools; Direct experience of working with communities in participatory activities; Experience and knowledge of systems for accountability to children and communities, including information sharing, the participation of adults and children, and feedback and reporting mechanisms; Experience in solving complex issues through analysis, defining, and planning a clear way forward and ensuring buy-in; Ability to work independently and as part of teams / groups.