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Customer Service Officer

Posted in Other


Job Type

Full Time



Description :

Purpose of the job

Develop mutually beneficial long-term relationships with the bank’s Mass customers.

Main Focus Areas

• Providing a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC.

• Champion the BancABC customer experience ensuring the delivery of quality advice, recommendations, and solutions to customers.

• Continually identify opportunities for improvements intended to grow the reputation of BancABC Mass service and proposition.

• Adopt “hands on” approach to client contact and follow up.

• Develop an in-depth knowledge and understanding of the markets, banking and other wealth management products and services in order to match our offering with client needs.

• Take ownership for, and delivery of individual sales and revenue targets.

• Source new target market clients that support the attainment of business objectives and targets.

• Effectively manage referred clients to deliver financial targets.

• Provide a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC, additionally generate target market referrals as a result.

• Maintain and update accurate client information.

• Act in accordance with all regulatory, compliance and KYC policies (both internal and external) and communicate to clients as appropriate.

• Build productive relationships with referral sources, within the branch network, instilling a sense of teamwork and pro-activity with client referral.

• Pro-actively participate as a member of the relationship management team contributing towards team targets and promoting teamwork.

• Contribute effectively to team activities including the generation of new sales ideas and initiatives.

• Communicating with the customer articulately, accurately and paying attention to detail.

• Promote the benefits of alternative methods of banking, by actively assisting customers where applicable.

• Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.

• Answer the telephone in a timely and professional manner

Qualifications and Work Experience

• 2 ‘A’ Levels

• 5 ‘O’ levels including Mathematics and English

• IOBZ Diploma or relevant degree

• Minimum 2 years of customer service in a bank or similar.

Skills and Competencies:

• Positive attitude.

• Efficient time management.

• Ambitious and energetic, able to get things done.

• Confident and resilient.

• Excellent communicator and motivator.

• Attention to detail.

• Risk aware.

• Task oriented.

• Initiative.

• Maturity and credibility

Job Related Knowledge

• Knowledge of legal and regulatory issues typical for the country banking system

To apply

Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Customer Service Officer” attaching all academic certificates and transcripts APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY. Closing date: 02 August 2021 1630hrs.

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