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Business Performance Supervisor (Grade C6)

Posted in Business

Telone

Job Type

Full Time

Location

Zimbabwe

Description :

3 Positions


•Highlands Host

•Highlands RLUs

•Avondale RLUs

The incumbent will be responsible to the Area Business

Manager.


Basic Function


Responsible for coordinating Exchange area activities to

maximize Client experience acquisition, churn reduction

and business profitability through efficient and effective

maintenance of network elements.

Major activities of the job

•Identifies current and prospective sales opportunities

on existing, new markets and develops sales forecasts,

financial objectives and business plans for the Exchange

area.

•Maintains access network elements and attends to faults

in the shortest possible time ensuring that installation

standards are maintained.

•Analyzes competitor activities within the Exchange area

and recommend counter strategies to the Area Business

Manager.

•Enhances TelOne brand visibility through exhibitions,

presentations and participation in social events within

the Exchange area.

•Adopts lean management practices for corrective and

preventive maintenance tasks taken to address customer

complaints within the Exchange area.

•Forecasts annual Exchange area revenue and costs as

input for the Region’s annual budget.

•Coordinates Sales, Debt Collection and network

maintenance operational aspects of the Exchange area

to achieve high productivity levels.

•Analyses post bill reports to assess impact of sales

initiatives/strategies towards exchange area business

growth.

•Identifies training needs requirements for staff as and

when necessary.

•Nurtures a desirable work culture conducive for high

productivity at the workplace.

•Attends to staff welfare issues / grievances and proffer

solutions or mitigations within the prescribed timelines.

•Identify areas for Customer Financed Projects and work

with the Area Business Manager to engage residents,

develop and implement an appropriate solution for the

community.

•Complete all related tasks as and when required.


Qualifications and Experience


•A Bachelor’s Degree in Electrical/Electronic Engineering,

Telecommunications, Information Systems, Computer

Science, Business Studies, Economics or Marketing.

•City & Guilds FTC / Advanced Technician Diploma /

Business Studies Higher Diploma

•Minimum of 3 years’ relevant experience.

Competencies

•Have strong technical and analytical skills.

•Good interpersonal skills with employees and

stakeholders at all levels.

•A strategic thinker.

•Good understanding of operations

and maintenance of the ICT industry


To apply

If you wish to be considered for the above posts, please apply using the following link http://careers.telone.co.zw/ not later than 16 April 2021.

If you encounter any application challenges on the platform, please contact our Human Resources team on careerssupport@telone.co.zw Hard copy applications will NOT be

accepted.

Please note that Canvassing will disqualify applicants and communication will be made to shortlisted candidates only


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