In as much as we take effort and due diligence to confirm the authenticity of the vacancies we post here for jobs in , at this moment, our methods are not fool proof. We urge you not to pay any money for any job offers. iHarare Jobs take no responsibility for any loss of financial value. Please be cautious!

Brand Ambassador (Floating Teller)

Posted in Other

Local company

Job Type

Full Time



Description :

Brand Ambassador (Floating Teller)

Entering New Markets in Africa: An Interview with African FinTech Company  Mukuru | by INVEST | USAID INVEST | Medium

We have new and exciting opportunities for Brand Ambassadors (Floating Tellers) to join the Mukuru team in Zimbabwe. These positions will be based in the following locations:

  • Mt Selinda
  • Wengezi
  • Nhedziwa
  • Zimunya
  • Marange
  • Odzi
  • Hauna Growth Point
  • Nyazura
  • Penhalonga
  • Macheke
  • Headlands

The primary purpose of this role is to intermediate between the Customers and Tellers.

The Brand Ambassador (Floating Teller) reports directly to the Retail Supervisor. This position is responsible for housekeeping, customer service, queue monitoring, security, and trading as a teller whenever it's called for.

Internal Liaison with Teller, Farmers, Regional Manager, Branch Manager. External Liaison takes place with host shops, customers, police, CIT

Duties And Responsibilities (Include But Is Not Limited To)

  • Daily cleaning outside the booth before commencing trade
  • Ensures that there is adequate stationery for the day before the commencement of trade
  • At the branch ensures that the banking hall is properly cleaned and sanitised
  • Ensures that the rating board is up before the commencement of trade.
  • Deep sanitization of the banking hall and outside the booth every 48 hours.
  • Daily inspection within the premises for security before trade starts
  • Provides adequate information to customers on Mukuru products and services
  • Ensures that all WHO protocols are followed where it concerns queue monitoring, all customers are sanitized and temperatures checked, enforcing social distancing
  • Assists in completing slips for the elderly, illiterate and new clients
  • Ensures timeous and effective movement of clients, especially during busy periods
  • Maintains a harmonious environment by managing conflict and complaints amongst customers in the queue
  • Handles basic customer queries such as name changes using customer’s devices/ WhatsApp platforms
  • Assesses the gravity of complaints and queries and directs them to the correct office for resolution
  • Assists clients who have lost messages with order numbers and voucher numbers by directing them to the Schedulers/ Branch Manager
  • Record, post and manage end-of-day statistics and daily posts on the Harare region WhatsApp group
  • Hourly recording of statistics in relation to the number of people in the queues and the number of times customers have spent in the queue (at the main branch). Daily recording at the booth. These statistics are submitted on the google form.
  • Monitors third-party sales agents in relation to customer service
  • Performs KYC for all transactions for collection and sending
  • Verifies notes received for outbound transactions
  • Counting and recounting customer’s cash before issuing it to clients
  • Sorts change for outbound transactions
  • Cancel outbound orders that don’t meet KYC requirements using the Mukuru App
  • Monitor transaction limits in line with RBZ guidelines
  • Report any suspicious transactions to the AML Reporting Officer (for tellers at a branch)
  • Reporting any suspicious transactions Scheduler (for tellers at a booth)
  • Receiving and transferring cash to CIT
  • Safekeeping of cash (float in the safe) including passwords and pins to own compartment in the safe
  • Daily cash ups at the end of each day
  • Assist customers in completing the EDD form for suspicious transactions
  • Identifies threats before those elements can attack SMH at the booth or at the branch.
  • Escort tellers to the safe as they do their top-ups.
  • Ensures that clients are safe from being duped by the public e.g. money changers who give customers fake currency
  • To make sure that the booth is always locked.
  • Makes sure that the cameras are working
  • Ensure that the teller is always safe
  • Ensures that the booth is secure in the absence of the teller.
  • manage own professional and self-development

Key Requirements

  • Grade 12 or equivalent (Essential)
  • Understanding of spoken and written English (Essential)
  • 2 years experience in Sales within Mukuru or Financial sector environment (Essential)
  • 6 months to 1 year of security experience
  • Knowledge of customer service principles
  • Knowledge of money laundering
  • Knowledge of CFT
  • Knowledge of basic security
  • Knowledge of Mukuru products

Additional Skills

  • Computer skills
  • Verbal communication skills
  • Time management skills
  • Organisational & administrative skills
  • Attention to detail
  • Interpersonal skills

Should you be appointed in a remote/work from the home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


To apply

To apply for more jobs click HERE

Related Jobs