The Reason for the Delay in SRD Grant Payments
Since its reintroduction this year, the SRD grant has only been in operation for a few months. However, the agency has had a number of problems processing payments to beneficiaries.
Since its reintroduction earlier this year, the South African Social Security Agency (Sassa) has been distributing and processing payments of the Social Relieve of Distress (SRD) grant. However, the process has not been without its challenges, particularly in terms of late payments.
According to the recent progress report by the Minister to National Council of Provinces: health and social services, SRD grant recipients not updating their details on the system is one of the key issues that they have encountered.
In addition, Sassa’s Executive Manager for Grants, Brenton Van Vrede, stated that the SMS is delivered to the old, defunct number because SRD grant beneficiaries change their cell phone numbers but fail to notify and update the Sassa system.
The manager also advised beneficiary recipients to consistently update their contact detail in the system. Due to the system’s periodic changes, a delay after updating particulars should also be expected.
Sassa also stated that load shedding made contributions to certain problems at Post Bank.
In addition to this, particular SRD beneficiaries encountered issues when trying to withdraw their R350 grant funds as they would often receive an SMS informing them that they have insufficient funds.
Beneficiaries should take into account that the agency also compares the applicant’s identification number to databases from the National Student Financial Aid Scheme (NSFAS), the Unemployment Insurance Fund (UIF), and the South African Revenue Service (SARS).
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