Multiple Vacancies At Telone (Harare, Bulawayo, Gweru, Masvingo, Mutare) (Due 16 April 2021)
Harare, Business Performance Supervisor (Grade C6) 3 Positions •Highlands Host •Highlands RLUs •Avondale RLUs
The incumbent will be responsible to the Area Business Manager.
Basic Function
Responsible for coordinating Exchange area activities to maximize Client experience acquisition, churn reduction and business profitability through efficient and effective maintenance of network elements.
Major activities of the job
•Identifies current and prospective sales opportunities on existing, new markets and develops sales forecasts, financial objectives and business plans for the Exchange area.
•Maintains access network elements and attends to faults in the shortest possible time ensuring that installation standards are maintained.
•Analyzes competitor activities within the Exchange area and recommend counter-strategies to the Area Business Manager.
•Enhances TelOne brand visibility through exhibitions, presentations and participation in social events within the Exchange area.
•Adopts lean management practices for corrective and preventive maintenance tasks taken to address customer complaints within the Exchange area.
•Forecasts annual Exchange area revenue and costs as input for the Region’s annual budget.
•Coordinates Sales, Debt Collection and network maintenance operational aspects of the Exchange area to achieve high productivity levels.
•Analyses post bill reports assessing the impact of sales initiatives/strategies towards exchange area business growth.
•Identifies training needs requirements for staff as and when necessary.
•Nurtures a desirable work culture conducive to high productivity at the workplace.
•Attends to staff welfare issues/grievances and proffer solutions or mitigations within the prescribed timelines.
•Identify areas for Customer Financed Projects and work with the Area Business Manager to engage residents, develop and implement an appropriate solution for the community.
•Complete all related tasks as and when required.
Qualifications and Experience
•A Bachelor’s Degree in Electrical/Electronic Engineering, Telecommunications, Information Systems, Computer Science, Business Studies, Economics or Marketing.
•City & Guilds FTC / Advanced Technician Diploma / Business Studies Higher Diploma
•Minimum of 3 years’ relevant experience.
Competencies
•Have strong technical and analytical skills.
•Good interpersonal skills with employees and stakeholders at all levels.
•A strategic thinker.
•Good understanding of operations and maintenance of the ICT industry
Client Relations Associate (Grade C4)
2 Positions
•Harare-Billing
•Harare Main
The incumbent will be responsible to the Business Performance Supervisors.
Basic Function
Coordinates Client Services Centre activities for client satisfaction and business profitability enhancement. Builds and maintains relationships with prospective and existing clients ensuring that they are engaged and getting the most value from TelOne products and services.
Major activities of the job
•Monitors adherence/compliance to processes and procedures in line with the TelOne Client Service Charter.
•Maintains client queries registers and recommend to the Business Performance Supervisor solutions to client queries.
•Identifies revenue leakage areas at the Client Service Centre and take remedial and corrective actions.
•Monitors adherence to revenue collection and service delivery processes and
•procedures.
•Posts transactions into respective financial books e.g. general receipts, expenditure and daily collections
•Carries out quarterly performance appraisals and evaluations for subordinates
•Nurtures a desirable work culture conducive to high productivity at the workplace.
•Create and maintain an accurate customer database for the exchange area.
•Complete all related tasks when necessary.
Qualifications and Experience
•Bachelor’s Degree in Accounting/Marketing/Business Management
•A professional Diploma in Marketing/Business Management/Accounting is an added advantage
•Minimum 3 years’ relevant experience in a Client Service Environment.
Competencies
•Good negotiation and communication skills.
• High-level data analytical skills.
•Good presentation skills.
•Computer literate.
•Strong verbal and written communication skills.
•High level of attention to detail and interpersonal skill
Harare, Client Services Agent (Grade B4)
9 Positions
The Incumbent will be responsible to the Client Relations Associate
Basic Function
Processes financial transactions for TelOne products and services through receipting cash, issuing receipts and maintenance of accurate filing system to ensure that all records are secured in line with the company’s policies and procedures.
Major Activities of the Job
•Receipt cash received from clients and ensure it is accounted for at the end of the day.
•Submit balance books and remit cash to the Client Relations Associate at the close of each business day for banking.
•Conducts after-sales service through calls.
•Offers client education and product support and provides solutions in the quest of achieving client retention.
•Declares any counter surpluses and shortages to the supervisor.
•Reconciles total receipts against remittance done for each day.
•Maintain all work tools, equipment and personal protective devices in good working order.
•Follow established health and safety policies and procedures.
•Complete all related tasks as and when necessary.
Qualifications and Experience
•Higher National Diploma in Marketing/Business Studies.
•A Social Science/Marketing/Business Management Degree is an added advantage.
•3 years’ relevant experience in a Client Experience environment.
Competencies
•Good negotiation and communication skills.
• High-level data analytical skills.
•Computer literate.
•Strong verbal and written communication skills.
•High level of attention to detail and interpersonal skill
Southern Region, Business Performance Supervisor – Billing & Receivables, Bulawayo (Grade C5)
The incumbent will be responsible to Area Business Manager.
Basic Function
Coordinates effective and efficient collection strategies, processing designated payments received, maintain computerized and manual payment systems and managing revenue leakage.
Major Activities of the Job
•Manage revenue leakage by monitoring and evaluating banking hall activities.
•Analyse and approve all RTGS payments for the district and ensure receipting on daily basis.
• Assume responsibility for the collection, control and administration of monies due from specified clients
•Monitor, evaluate and record transactions on a daily basis to enable efficient follow up of any accounts and diarise all communications with clients/debtors.
•Engage Client Services on disputed invoices and ensure that the queries are promptly solved and payment received.
•Negotiate payment plans, SSB and Pensions deductions, set off arrangements and barter deals with clients.
•Engage liquidators and estate executors in lodging claims and follow-ups for the district.
•Implement credit limits on all active clients to facilitate monitoring and control of service usage.
•Proactively build excellent relationships within staff with a view to maximizing client satisfaction.
Qualifications and Experience
•Degree in Accounting, Business Studies, Credit Control and full CIS / ACCA / CIMA
•Three (3) years of relevant experience.
Competencies
•Ability to work under pressure and outside normal working hours.
•Honesty and be computer literate.
•Attention to detail with accounting figures.
•Computer literacy.
•Excellent communications and relationship skills.
•Detailed knowledge of company information systems and policies.
•Intrinsic locus of control
Gweru, Client Relations Associate (Grade C4)
The incumbent will be responsible to the Business Performance Supervisors.
Basic Function
Coordinates Client Services Centre activities for client satisfaction and profitability enhancement. Builds and maintains relationships with prospective and existing clients ensuring that they are engaged and getting the most value from TelOne products and services.
Major activities of the job
•Monitors adherence/compliance to processes and procedures in line with the TelOne Client Service Charter.
•Maintains client queries registers and recommends solutions to client queries to the Business Performance Supervisor.
•Identifies revenue leakage areas at the Client Service Centre and take remedial and corrective actions.
•Monitors adherence to revenue collection and service delivery processes and procedures.
•Posts transactions into respective financial books e.g. general receipts, expenditure and daily collections.
•Carries out quarterly performance appraisals and evaluations for subordinates.
•Nurtures a desirable work culture conducive to high productivity at the workplace.
•Create and maintain an accurate customer database for the exchange area.
•Complete all related tasks as and when necessary.
Qualifications and Experience
•Bachelor’s Degree in Accounting/Marketing/Business Management.
•A professional diploma in Marketing /Business Management/ Accounting is an added advantage.
•Minimum 3 years’ relevant experience in a Client Service Environment.
Competencies
•Good negotiation and communication skills.
• High-level data analytical skills.
•Good presentation skills.
•Computer literate.
•Strong verbal and written communication skills.
•High level of attention to detail and interpersonal skill.
Masvingo, Administration Officer (Grade C1)
Basic Function
Responsible for providing financial, accounting, administrative and staff welfare in order to ensure effective and efficient administrative operations for the
Harare region.
Major Activities of the Job
•Prepare purchase orders and requisitions for materials and tools requirements when necessary.
•Prepare payment, record and submit expenditure vouchers for payment.
•Monitor approved budget and virement funds after consultations with the Regional Manager – Harare.
•Prepare monthly, quarterly and annual cost containment report for the department and forward to Regional Manager – Harare.
•Prepare monthly, quarterly and annual telephone usage reports for use by the Regional Manager – Harare.
•Administer petty cash including balancing when necessary.
•Develop administration system procedures in consultation with Regional Manager – Harare and Human Resources.
•Process Travelling & Subsistence advances, claims and prepare monthly schedules for T & S advance for use by Finance Treasury.
•Conduct tools and office equipment checks annually for employees and sections.
•Order and distribute protective clothing to staff.
•Attend to welfare issues i.e. funerals and hospitalization of employees in liaison with welfare officer.
•Prepare monthly vehicle status reports for use by the Senior Administration Officer Operations.
•Compile monthly vehicle mileage reports for use by the Manager Transport through Regional Manager Harare.
•Organize a board of inquiries for staff involved in accidents with company vehicles.
•Complete all related tasks as and when necessary.
Qualifications and Experience
•HND in Business Studies/Accounts/Part C, CIS.
•3 Years relevant experience.
Competencies
•High level of attention to detail and interpersonal skills
•Excellent communications skills and interpersonal skill
•Ability to work independently without supervision
•Ability to work under pressure.
Enterprise Business Corporate Sales Account Manager (Grade C5)
The incumbent will be responsible to the Head – Enterprise Business.
Basic Function
Establishes and manages positive long term sustainable relationships between Key corporate clients and the organization. Increases TelOne market share and grows the organization’s subscriber and revenue base by setting objectives and strategies to achieve prescribed targets.
Major Activities of the Job
•Monitor and generate revenue trends of corporate clients by analysing the key accounts.
•Analyse Corporate Clients’ usage to determine the demand for voice, broadband and Satellite services in different locations and avail optimum network elements and capacity.
•Delivers responsive, proactive and professional correspondences related to any account functionality including billing, service activation, or escalation of technical support.
•Analyse service usage trends in order to assess network capacity adequacy on a continuous basis
•Work with Network Planning in the installation and commissioning of new technologies/network elements to address identified corporate clients’ needs on a
continuous basis.
•Deliver ongoing market analysis and assessment of competitor and market intelligence with a focus on the future and value creation
•Develop and manage tender response processes and implementation execution of the tender project.
•Analyse service usage trends in order to assess network capacity adequacy on a continuous basis and recommend appropriate interventions.
•Negotiate and prepare Service Level Agreements for corporate clients
•Proactively monitor corporate clients’ needs and take preventative and corrective action to meet corporate clients’ satisfaction.
•Manage relations with stakeholders such as community groups and utilities to ensure support in resource provision on a continuous basis.
•Complete all related tasks when necessary.
Qualifications and Experience
•Degree in Marketing and/or Business Management.
•Professional Sales or Marketing Qualification is an added advantage e.g. IMM.
•3 years’ relevant experience.
Competencies
•Strong product knowledge of TelOne products.
•Excellent communications skills – Speaking, listening, writing, and interpersonal skill.
•Knowledge of corporate marking needs distribution channels.
•Ability to work independently without supervision.
•Sound product sales negotiation skills and ability to drive corporate sales volume
Marketing Digital Marketing Officer (Grade C4)
Qualifications and Experience
•Degree in Marketing/Business Management/ Communications/Social Science from a reputable
university.
•Graphic design qualification a must
•Digital marketing certificate an added advantage
•Tech savvy and creative mind with excellent analytic abilities
•In-depth knowledge of various social media platforms, best practices and website analytics
Client Experience Call Centre Supervisor (Grade C3)
Qualifications and Experience
•Degree in Sales and Marketing/Management or Degree in IT.
•A minimum of 2 years of relevant experience in a call centre environment.
DIRECTOR RETAIL OFFICE Personal Assistant (Grade C2)
Qualifications and Experience
•Administration Degree / Higher Executive Diploma in Secretarial studies.
•3 years’ relevant experience as an Executive Assistant.
•Class 4 Driver’s License is an added advantage
Information Systems Database Administrator (Grade C5)
Qualifications and Experience
•Bachelor’s Degree in Computer Science/ Information Systems.
•Certification in Oracle 10g/11/12c Database Administration
•Sound knowledge of Microsoft Windows and Unix/ Linus/ SUN Solaris.
•Plus 3 years proven experience in database administration on Oracle RAC platforms
Information Systems Security Analyst (Grade C5)
Qualifications and Experience
•A Bachelor’s degree in Computer Science, Computer Engineering or an Information Security degree or closely related degree.
•Should have ICT security experience of a similar nature.
•2-3 programming languages such as C, C++, C#, Java, Ruby, Perl, JavaScript.
•Certified Ethical Hacker v8 or equivalent ICT Security Certification
•CCNA Certification an added advantage.
•Membership to a professional body will be an added advantage.
•Experience in developing and administering an information security program is desirable.
•Minimum 2 years in information security, information technology or related field
Chief Telecommunication TechnicianImplementation (Grade C5)
Qualifications and Experience
•A Bachelor’s Degree in Electrical/Electronic Engineering, Telecommunications, Information Systems, Computer Science, Business Studies, Economics or Marketing.
•City & Guilds FTC/Advanced Technician Diploma/ Business Studies Higher Diploma.
•Minimum of 3 years’ relevant experience.
•Project Management Certificate is an added advantage.
Systems Support Specialist (Grade C3) 3 Positions
Qualifications and Experience
•BSc in Information Systems, Computer Science, Information Technology or Software Engineering.
•Certification in systems Development/Systems Administration/ Oracle 10g/11/12c.
•Sound knowledge of Microsoft Windows and Unix/ Linus/SUN Solaris.
•Plus 3 years of proven experience in Systems Development and Systems administration.
Telecommunications Technician (Grade C3)
Qualifications and Experience
•Telecommunications Engineering Diploma.
•Certificate in Supervisory Development will be an added advantage.
•Minimum of 2 years’ relevant experience.
AUDIT & RISK DIVISION Information Systems Auditor
Qualifications and Experience
•Bachelor’s degree in Actuarial Science, Finance, Risk Management & Insurance or Financial Engineering or Financial Mathematics.
•At least 3 years’ proven experience working in a Risk Management or Finance environment.
•Appropriate professional certification in Risk Management e.g. CFA, Global Association of Risk Professionals (GARP), Institute of Risk Management SA/ UK, Certified Investment Managers Analyst.
Technical and Operational Risk Management Officer (Grade C4)
Qualifications and Experience
•Degree in Telecommunications or Electronic Engineering, Business and Information systems or Risk Management, Computer Science, or any other related degree qualification with a strong acumen for Information Technology and related technical aspects.
•Appropriate professional certification is relevant to the function.
•Any other additional business qualification would be an added advantage.
•At least 3 years experience in a technical environment.
Electronic Surveillance Officer (Grade C1)
Qualifications and Experience
•A Diploma/Degree in Security Risk Management/ Computer Science /Electronics Engineering /Electrical Engineering /Telecommunications/Information Systems or
•City and Guilds Full FTC/FTD
•3 years of Investigations experience in a recognized security organization.
Loss Control Officer (Grade C1)
Qualifications and Experience
•A Higher Diploma in Security Studies/Risk Management/ Police Studies/ Forensic Investigations. A Bachelor’s Degree in Security Studies will be an added advantage.
•Police or Military background at a commissioned Officers’ rank.
•3 years of Investigations experience in a recognized security organization.
Forensic Services Officer
Qualifications and Experience
•A Higher Diploma in Security Studies/ Risk Management/ Police Studies/ Forensic Investigations. A Bachelor’s Degree in Security Studies will be an added advantage.
•Police or Military background at a commissioned officer’s rank.
•3 years of Investigations experience in a recognized security organization
CORPORATE SERVICES DIRECTOR’S OFFICE Personal Assistant (Grade C2)
Qualifications and Experience
•Administration Degree/Higher Executive Diploma in Secretarial studies.
•3 years’ relevant experience as an Executive Assistant.
•Class 4 Driver’s License is a requirement
Secretary to Executives (Grade C1)
Qualifications and Experience
•5 ‘O’ Levels Including English, Maths and /or Accounts.
•Executive Secretarial Diploma.
•Plus 3 years’ relevant experience.
Administration Northern Region, Clerk of works (Grade C5)
Qualifications and Experience
•Rural and Urban Planning (minimum degree only with a major in Construction economics).
•Higher National Diploma in Architecture/Quantity Surveying/ Civil or Structural Engineering.
•A Minimum of 2 years experience in the construction industry.
•Driver’s License a must.
Estates and Administration Officer
Qualifications and Experience
•At least a Diploma in Real Estate Management/Diploma in Valuation & Estate Management/National Diploma in Accounting/Business Studies, CIS, Town Planning/ACCA.
•A minimum of 3 years relevant experience in Property Management, Estates Management or a similar environment.
Carpenter (Grade C3)
Qualifications and Experience
•Apprentice trained Class 1 Journeyperson Carpenter.
•National Certificate in Carpentry.
•3 years relevant and proven experience
Motor Mechanics (Grade C3)
Qualifications and Experience
•Apprentice trained Class 1 Journeyperson in Motor Mechanics.
•Plus 2 years relevant experience.
•Ability to work with minimum supervision.
•A clean class 4 driver’s license a must
Procurement Contracts & Compliance Officer Grade C5)
Qualifications and Experience
•BCom (Hons) Degree in Purchasing & Supply/ BSc (Hons) Degree in Supply Chain Management or equivalent.
•CIPS Professional qualification will be an advantage
•A flair for legal and/or contract will be an added advantage
•Minimum of three years relevant experience in the procurement environment.
•Undoubted expert knowledge and skill of the Public Procurement and Disposal of Public Assets Act
•Class 4 Drivers License a requirement.
To apply
How to Apply
If you wish to be considered for the above posts, please apply using the following link http://careers.telone.co.zw/ not later than 16 April 2021.
If you encounter any application challenges on the platform, please contact our Human Resources team at careerssupport@telone.co.zw Hard copy applications will NOT be accepted.
Please note that Canvassing will disqualify applicants and communication will be made to shortlisted candidates only