Available Nedbank Job Opportunities
JOB PURPOSE:
To craft, execute and evaluate Marketing, Client Experience and Corporate Affairs strategies; managing a discipline of the Marketing, Client Experience, and Corporate Affairs function and integration of the Division’s processes; services; resources and deliverables to enable Nedbank Zimbabwe Limited (“Nedbank”) to deliver on its business strategy.
Key Responsibilities:
- Alignment to Managing Director and the Executive team to drive the Marketing, Client Experience and Corporate Affairs strategies of Nedbank.
- Lead the team to develop plans for Marketing, Client Experience and Corporate Affairs disciplines in order to deliver quality activities that drive exceptional client and corporate-level experience for Nedbank.
- Design and implement Corporate Affairs processes that will ensure effective service delivery on internal and external stakeholder management and engagements; connecting the business and its stakeholders; corporate strategy development; reputation risk and conduct issues management; Sustainability, Environmental Social and Corporate Governance (“ESG”), and Corporate Social Investment (“CSI”); communications and Public Relations; and high-level engagements with public sector officials, private sector leaders and international agents.
- Deliver quality activities to drive exceptional client experiences – on the plan, on budget and on time.
- Design and implement the process of service management across all customer touchpoints.
- Drive digital strategy and effective use of digital platforms to enhance the customer experience across the Bank.
- Provide direction on leveraging research insights to develop Customer Value Propositions integrating them into Marketing, Client Experience and Corporate Affairs plans.
- Integrate the Marketing strategy into the overall business strategy of the Bank working.
- Be a Brand Champion – ensure all segment and product campaigns live up to Nedbank standards.
- Develop and implement policies and procedures to facilitate a quality customer experience.
- Ensure all business areas and decisions are aligned on the strategy and execution parameters of the business marketing strategy, not just the function, by engaging and communicating regularly.
- Design and execute the Sustainability Standards for Value-Driven Financial Institutions and Sustainability Standards and Certification Initiative (SSCI) for the Bank.
- Leveraging the Bank’s Corporate Social Investment (CSI) to contribute to those Sustainability Development Goals (SDGs) that the Bank cannot directly target through its core business and operations.
- Ensure compliance by managing adherence to policies and procedures and relevant legislation. Mitigate risk by identifying Marketing risks and initiating interventions to reduce/prevent and rectify them. Introduce global best practices in support of business goals.
- Ensure alignment and achievement of strategy and create a competitive advantage by translating the Nedbank Zimbabwe and Business Unit strategy into a customized Divisional strategy.
- Develop and introduce a people strategy that will create a culture that drives Nedbank Zimbabwe’s vision and values.
- Build a high-performance team by managing resources, retention, and critical staff.
- Manage the implementation of strategies by assessing performance and taking corrective action.
- Ensure that the leadership agenda has been embraced by the division/function by ensuring leadership-relevant strategies and plans have been communicated and implemented by direct reports.
- Manage performance of reports and hold them accountable for managing the performance of their reports by taking corrective action as required, recognizing and rewarding the team.
- Actively build a culture of improvement by ensuring the design and implementing of active talent management, succession planning strategies for division and obtaining buy-in from relevant stakeholders.
- Contribute to team effectiveness by participating in the recruitment and selection of staff.
- Optimize performance and motivation by holding managers accountable for developing their staff and themselves.
- Support Nedbank Zimbabwe’s strategy by driving corporate citizenship. Measure the effectiveness of the differentiated culture plan.
- Develop and implement a strategy to build a differentiated culture of improvement and innovation.
- Immerse yourself and your team in Nedbank Zimbabwe’s business plans to support their execution, meet their expectations and improve indicators year on year for function.
- Build and maintain collaborative, long-term relationships with internal and external stakeholders to execute integrated business plans.
- Ensure continued satisfaction of stakeholders, managers, direct reports, peers, and other managers.
Technical Knowledge:
- Capacity planning
- Change management
- Communication Strategies
- Diversity management
- Employee training/development
- Organizational behaviour theory
- Principles of project management
- Stakeholder management
- Strategic planning
- Talent management
Abilities Requirements:
- A strong, insightful, and influential leader who can drive processes in a decentralized, matrix environment.
- Ability to operate at different levels and to translate strategy into action. Willing to provide hands-on support when needed.
- Strong people skills.
- Energetic, highly motivated, with an inquiring mind and passion for excellence and innovation in pursuit of business growth and success.
- High integrity and openness combined with a commitment to good governance.
Educational & Experience Requirements:
- Proven track record with over 10 years in Corporate Affairs leadership positions of which at least 3 years must be in a senior management role.
- Customer and Marketing experience at the senior management level.
- Solid management experience in external and internal communications.
- Solid experience in complex governance and planning processes.
- Knowledge of, and reliable judgment on, corporate compliance and internal control processes.
- Thorough understanding and experience in the banking sector
- Clear communicator with excellent writing skills.
- Business Management and Marketing Degree, MBA Degree an added advantage.
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