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65 Whitwell Road, Borrowdale West Harare, Zimbabwe
Assist the IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system. In general, free the IT Officer from some of the day to day issues so he/she can focus on larger projects and IT initiatives.
Responsibilities and Activities:
- Provide technical assistance to office staff as needed.
- Assist in software and hardware upgrades
- Add or update workstations for office staff
- Perform routine PC maintenance and updates for performance efficiency
- Supervise and process help desk support requests
- Assist in maintaining Internet service, firewalls, and telephone systems
- Initiate process improvements to better answer user demands
- Any other duties as assigned
- HND/Graduate student in an IT field with at least two-years learning experience in computer systems operations
- Knowledgeable in MS Active Directory structure
- Proficient in Microsoft Office 2016, Windows 7, And Windows 10 in a domain environment
- Ability to troubleshoot common hardware/software issues
- Ability to meet deadlines and adjust to changing priorities
- Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
- Some familiarity with confidentiality requirements in a pseudo medical setting
- Attention to detail
- Excellent verbal and written communication skills
- Software installations, backup and archive
- Hardware and software troubleshooting
- Printer and system maintenance
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
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