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Information, Communication & Technology (ICT) Officer
Catholic Relief Services (CRS)
The ICT Officer will coordinate and deliver various ICT and ICT4D) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. The ICT Officer will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.
Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
Minimum of three years’ work experience in a position with similar responsibilities.
Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
Demonstrated capacity in management of network/server software and hardware devices and platforms.
Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
Experience with ITSM and systems management tools preferred.
Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
Basic understanding of business analysis concepts and best practice.
Demonstrated experience building ICT capacity with professional staff.
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