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ICT and Data Assistant

Posted in ,


Job Type

Full Time



Description :

Position Summary

Reporting to the ICT and Data Manager, the ICT and Data Assistant is responsible for in-country technical support, training of fieldworkers and security of data and devices, as well as other technical aspects of the Zimbabwe population-based survey, which is conducted on mobile devices. He/she works to ensure timeous delivery of clean, high-quality survey data and troubleshoot possible ICT challenges during data collection.

This is a grant funded contract which may or may not be renewed depending on need.

Major Responsibilities

  • Troubleshoot platform-level technology issues that may arise with mobile devices.
  • Help identify and resolve potential connection issues with mobile operators using mobile data devices.
  • Troubleshoot common hardware and connectivity challenges.
  • Provide training for field workers on the use of electronic devices for data collection.
  • Help identify and resolve potential GSM connection issues within the survey team (e.g. from tablets and lab equipment to the aggregation servers, etc.).
  • Provide remote technical assistance by phone or through remote access of tablets used during survey.
  • Provide in-person technical support on ad-hoc basis for field teams
  • Report and send damaged equipment for repair.
  • Maintain an inventory of ICT equipment.

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Informatics, Engineering, or related field.
  • Minimum of two (2) years of related experience managing and working directly with health informatics applications and databases from large research studies.
  • Demonstrated experience conducting data quality checks and producing data collection monitoring reports.
  • Basic understanding of TCP/IP protocol suite.
  • Experience in the use of OpenDataKit or CSPro tools in conducting health surveys is an added advantage.
  • Basic knowledge of R/Python or any data manipulation tools is an added advantage.

Preferred Experience and Other Skills

  • Strong writing and verbal communication skills.
  • Experience working with issues relating to HIV/AIDS

Travel Requirements

Periodic domestic travel throughout Zimbabwe to support the planning and implementation of the PHIA Project

How to apply

Please send an application letter and detailed CV by email with subject title “ICT and Data Assistant” to

Deadline Date: Wednesday, 04 September 2019

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