Reporting to the ICT and Data Manager, the ICT and Data Assistant is responsible for in-country technical support, training of fieldworkers and security of data and devices, as well as other technical aspects of the Zimbabwe population-based survey, which is conducted on mobile devices. He/she works to ensure timeous delivery of clean, high-quality survey data and troubleshoot possible ICT challenges during data collection.
This is a grant funded contract which may or may not be renewed depending on need.
- Troubleshoot platform-level technology issues that may arise with mobile devices.
- Help identify and resolve potential connection issues with mobile operators using mobile data devices.
- Troubleshoot common hardware and connectivity challenges.
- Provide training for field workers on the use of electronic devices for data collection.
- Help identify and resolve potential GSM connection issues within the survey team (e.g. from tablets and lab equipment to the aggregation servers, etc.).
- Provide remote technical assistance by phone or through remote access of tablets used during survey.
- Provide in-person technical support on ad-hoc basis for field teams
- Report and send damaged equipment for repair.
- Maintain an inventory of ICT equipment.
- Bachelor’s degree in Computer Science, Information Technology, Informatics, Engineering, or related field.
- Minimum of two (2) years of related experience managing and working directly with health informatics applications and databases from large research studies.
- Demonstrated experience conducting data quality checks and producing data collection monitoring reports.
- Basic understanding of TCP/IP protocol suite.
- Experience in the use of OpenDataKit or CSPro tools in conducting health surveys is an added advantage.
- Basic knowledge of R/Python or any data manipulation tools is an added advantage.
Preferred Experience and Other Skills
- Strong writing and verbal communication skills.
- Experience working with issues relating to HIV/AIDS
Periodic domestic travel throughout Zimbabwe to support the planning and implementation of the PHIA Project