An exciting career opportunity has arisen for the role of Control Center Analyst within the Group IT Division of CBZ Holdings. If you want to join a team of energetic and passionate professionals, this is your opportunity.
Duties and Responsibilities
• Ensure all IT services are monitored at Infrastructure, Database, Middleware and Application layers. • Develop Control Center case handling processes and procedures and ensure they are followed. • Develop and manage monitoring tools utilized by Control Centre staff. • Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance. • Create Weekly and Monthly trend analysis reports for review by management. • Review and update system monitoring tools ensuring they meet organizational requirements. • Ensure that monitoring configurations are backed up and restorations periodically done to test functionality. • Ensure daily system health checks are conducted on monitoring tools. • Ensure customer requests are attended to timely and with courteous customer support. • Coordinate Major Incident Resolution activities to ensure Service Level Agreements are not breached. • Communicate Major Incidents to all stakeholders in a timely manner and provide regular status updates.
Qualifications and Experience
• Degree in Information Systems, Computer Science, Information Technology or equivalent from a recognized institution. • IOBZ • ITIL Foundation • 2 Years’ experience of Systems monitoring. • Experience in managing a team that works 24 hours. • Have strong analytical and problem-solving skills. • A good understanding of IT systems is essential.
If you meet the above criteria, you are the ideal person we are looking for.
