Pula is seeking experienced, motivated and energetic personnel to fill in a Vacant position of Support desk Agent to be based in Zimbabwe . This is a challenging role and requires a results-oriented person with a positive attitude, excellent organization and communication skills.
What you will be doing:
Make 80+ outbound calls everyday.
Participate in Weekly calls with HQ and provide timely updates and priorities.
Build relationships with staff and clients.
Update task tracking using Google Documents, Whatsapp and other Software as requested.
Submit daily and weekly reports and KPIs as requested.
Lead Implementation of surveys.
Support with any challenges related to registration and claims processing.
Any other duties assigned from time to time.
Required Qualifications, knowledge and competencies:
Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call center technology will have an added advantage.
Experience with working in data -rich settings with high analytical skills.
Excellent communication skills--both in person and when using remote methods.
Excellent Multitasking and time management skills.
Work experience with Customer Service roles.
Strong problem solving-ability and analytical skills.
Harare
Expires
UNOPS · Harare Zimbabwe
Bindura
Expires
Bindura University of Sciences and Technology
Bindura
Expires
Bindura University of Sciences and Technology
Harare
Expires
Bindura University of Sciences and Technology
Harare
Expires
UNDP Zimbabwe
Bindura
Expires
Bindura University of Sciences and Technology
Bindura
Expires
Bindura University of Sciences and Technology
Bindura
Expires
Bindura University of Sciences and Technology
Harare Province
Full Time
02 May 2024
23 Apr 2024