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CAFÉ WAITER/WAITRESS

Posted in

A Local Firm

Job Type

Full Time

Location

Harare, Zimbabwe

Description :

 main duties will include the following:
• Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
• Offer assistance to colleagues when required, to ensure designated work goals are met
• Demonstrate trust, support and respect towards team members in day-to-day work activities
• Conduct communication with customers and colleagues in a polite, professional and friendly manner
• Practice high standards of personal presentation in accordance with the Cafes Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required
• Have a working understanding of all Food and Beverage Restaurant and Coffee shop in order to properly direct and advise guests
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service (up selling, guest recognition.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
• Offer assistance to team members when required, to ensure designated work goals are met

The ideal candidate for this position will have the following experience and qualifications:
• 2 years’ experience in similar role in a Food and Beverage department
• Work experience in a Café/coffee shop will be an added advantage
• Excellent English communication skills
• Have a good knowledge and understanding of Food and Beverage operations

How to apply

Interested candidate should send their motivational letters and CVs to humaresourcesofficer08@gmail.com or doorgregory@gmail.com
Due Date:22 May 2019

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